Shipping policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been shipped, you will receive a confirmation email with tracking details.

During busy periods, product launches, or sales, processing times may be slightly extended.

Shipping Within Australia 🇦🇺

Free Shipping

We offer FREE standard shipping on all Australian orders over $100 AUD.

Shipping Options

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

Shipping costs for Australian orders under $100 AUD are calculated at checkout.

Delivery times are estimates only and may vary depending on your location and carrier delays.

International Shipping 🌍

We ship internationally to selected countries.

Estimated delivery time:

  • International Standard: 7–21 business days

International delivery times may vary due to customs processing and local postal services.

Duties & Import Taxes (International Orders)

International orders may be subject to customs duties, import taxes, or fees. These charges are not included in your order total and are the responsibility of the customer.

Range Ratz is not responsible for delays caused by customs.

Tracking Your Order

Once your order has shipped, you’ll receive an email with a tracking number so you can follow your order.

Incorrect Address

Please ensure all shipping details are correct at checkout. Range Ratz is not responsible for orders delayed, returned, or lost due to incorrect or incomplete addresses provided by the customer.

Delivery Coverage Limitations (Australia)

While we have a strong delivery network across Australia, our carriers are unable to deliver to certain locations, including but not limited to:

  • Auction houses

  • Malls or shopping centres

  • Furniture or retail stores

  • Hospitals

  • Military bases

  • Airports

  • Amazon warehouses

  • Newsagencies

These locations may require restricted access or docking facilities that are not available to our carriers.

Lost, Delayed, or Damaged Parcels

If your order is delayed, lost, or arrives damaged, please contact us within 7 days of delivery at support@rangeratz.com , including photos where applicable, and we’ll assist as quickly as possible.

Countries or Regions We Do Not Ship To

Due to shipping restrictions, we are currently unable to deliver to the following countries or regions:

  • Afghanistan

  • Belarus

  • Crimea

  • Cuba

  • Dominica

  • Fiji

  • French Guiana

  • French Polynesia

  • Guadeloupe

  • Haiti

  • Honduras

  • Iran

  • Libya

  • Martinique

  • New Caledonia

  • Nicaragua

  • North Korea

  • Papua New Guinea

  • Réunion

  • Russia

  • Samoa

  • Sudan

  • Syrian Arab Republic

  • Tonga

  • Tuvalu

  • Ukraine

  • Vanuatu

  • Yemen

This list may change without notice due to carrier or regulatory restrictions.

Questions?

If you have any questions about shipping, please contact us at support@rangeratz.com.